FAQ
🛍️ Ordering & Payment
Q: What payment methods do you accept?
-We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways depending on your location
Q: Can I change or cancel my order after placing it?
-Orders are processed quickly, but if you reach out within 12 hours of placing the order, we may be able to make changes or cancellations. Contact us immediately at support@kitchenly.com.
🚚 Shipping & Delivery
Q: How long does shipping take?
-USA: 7–14 business days
-International: 14–31 business days
Please note that shipping times may vary due to factors such as customs delays or high order volumes.
Q: How much is shipping?
-Shipping costs will be calculated at checkout based on your location and order size. We occasionally offer free shipping promotions — stay tuned!
Q: Do you ship internationally?
-Yes! We ship to most countries worldwide.
Q: How can I track my order?
-Once your order ships, tracking information will be uploaded as soon as possible. You can check the status on our Track Your Order page using your tracking number.
🔁 Returns & Refunds
Q: What is your return policy?
- We accept returns within 30 days of delivery. Items must be unused and in original packaging. To start a return, contact us at returns@kitchenly.com.
Q: How long does it take to receive a refund?
-Once we receive and inspect the returned item, refunds are typically processed within 3–7 business days back to your original payment method.
🧾 Product & Stock
Q: What if the item I want is out of stock?
-If a product is out of stock, you can sign up for restock notifications on the product page. We restock popular items frequently.
Q: Are your products dishwasher or microwave safe?
- Product care instructions vary by item. Please refer to the product description on the item’s page for detailed care information.
📩 Customer Support
Q: How can I contact Kitchenly?
-You can reach our support team at support@kitchenly.com. We aim to respond within 24 hours on business days.
Q: What if I received a damaged or incorrect item?
- We sincerely apologize! Please email us a photo of the damaged or wrong item within 7 days of receiving it, and we’ll send a replacement or issue a refund.